Shipping policy

MOXX Apparel | Shipping Policy

Order Processing We don’t just throw your gear in a bag; heavyweight streetwear needs to be packed right. All orders are processed and shipped within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: During high-volume drops or new collection launches, processing times may be slightly delayed. We will always communicate any major delays directly.

Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited options depending on how fast you need your gear.

International Shipping MOXX is worn globally, so we ship globally. Shipping rates for international orders are calculated at checkout based on your location and the weight of your package (heavyweight hoodies add up).

  • Import Duties & Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MOXX Apparel is not responsible for these charges if they are applied; they are your responsibility as the customer.

How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your order within the estimated delivery timeframe provided on your tracking link, please contact us at [Insert Support Email] with your name and order number, and we will look into it for you.

Lost, Stolen, or Damaged Packages Once a package is handed over to the shipping carrier, MOXX Apparel is no longer liable for lost or stolen items. If your tracking indicates the package was delivered but you haven't received it, please check with neighbors or your local post office.

If your order arrives damaged, please email us as soon as possible at [Insert Support Email] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will always do our best to work towards a solid solution.